Frequently Asked Questions

1. How long are shipping times?

Depending on the products, most of them will ship within 1 to 3 business days of your order, and then take up to 3 to 5 business days to reach your doorstep. Each product at HeartQ has an estimated delivery time that you can find in the product description.

2. What's your return policy? 

Instead of returning items, you can contact us for a replacement within 60 days. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give replace a new one. Then, if possible, you can donate your product to a local charity or recycle it.

3. Can I cancel my order? 

Cancellations are possible within 8 hours before the order is sync with my production vendor's system.

4. What happens if I receive the wrong item?  

If there’s an issue with your order -- if it’s the wrong item, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll arrange a replacement. You won’t be asked to ship the product back to us.

5. Do you offer exchanges? 

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.